At ChipsAway, we pride ourselves on providing an outstanding service to our customers and want to ensure that you’re thrilled with the repairs completed by our local specialists. We’re therefore proud to offer a lifetime repair guarantee on the majority of our services**.
Benefits of our ChipsAway Lifetime Repair Guarantee
There are a number of fantastic benefits of our ChipsAway lifetime repair guarantee.
It means you can trust us. We’re so confident in the high-quality standard of our work that we’re prepared to rectify it if it’s not up to standards. Due to the skill of our engineers and their proficiency with state-of-the-art car repair technology, we have built a 5* Trustpilot rating that we are incredibly proud of. This gives us the confidence to know that our engineers conduct only the highest quality of repair.
Our repair lasts for the entire lifetime of your ownership of the vehicle, so even if the paintwork degrades years after the original repair, we will still rectify it. Our guarantee differs from a warranty on car repairs because, unlike with a car repair warranty, you don’t have to pay a premium for our guarantee to take effect.
It is important to note that the lifetime guarantee is non-transferable, so it is not valid once the car is sold. Any refund or liability is, naturally enough, limited to the maximum of the value indicated on the repair Invoice.
How to Make a Claim
At ChipsAway, our entire service is a based around providing you with a fantastic finish to your car in a way that is convenient for you. This convenience goes so far as we want to make it as easy for you to claim as possible should you need to.
You can take the following steps if you are not happy with your repair:
- Contact the franchisee who completed the original repair
- The specialist will then come out to take a look at the repair, and will seek to put it right to a standard you are happy with
- If you’re still not happy with the repair once the specialist has come to rectify it, please contact our Head Office Customer Support Team who will be able to provide further assistance.
There are a few conditions in which the lifetime guarantee will not be valid. No ChipsAway lifetime guarantee repair can be offered against damage or deterioration to the finish made in the following ways:
- By any corrosion or rust (whether or not it was evident before the repair was carried out)
- Failure of the surface to which the repair is applied (i.e. as the result of a previous aftermarket repair)
- Further accident or impact (including but not limited to stone chipping, scratches, dents etc.)
- Inappropriate aftercare, contrary to instructions supplied upon completion of the repair(s), including (but not limited to) washing the vehicle within three days of completion of work, the use of corrosive cleaning agents – i.e. acidic alloy wheel cleansers
- Further or later improvements are not covered by the lifetime guarantee
If you’re unhappy with the repair you’ve received, in the event of a claim you must produce a copy of the invoice from the original repair as proof of the work being carried out. Unfortunately, if you lose the copy of your invoice, no ChipsAway lifetime repair guarantee will be honoured.
Alloy Wheel Repair Guarantee
Due to the nature of the area, as it is more prone to frequent damage, Alloy Wheel repairs are covered by a six-month guarantee (rather than lifetime ownership) unless otherwise stated. This is because alloy wheels are prone to more wear and tear, no matter how complete or high quality the repair. As with the full lifetime guarantee, alloy wheel repairs are covered by the above restrictions/exceptions.
Those restrictions are that the guarantee is not valid when:
- Further damaged is caused by corrosion or rush
- There has been more damaged caused since the original repair
- Inappropriate after care has been used
- Later improvements have been implemented
ChipsAway Repair Guarantee
At ChipsAway, we have built up a fantastic reputation for excellent repairs over the past three decades. We are recognised as some of the best minor car body repair services in the UK, and are proud to offer our lifetime car repair guarantee.
And if you would like to request a free estimate with ChipsAway, please click here.
*Our guarantee is valid during the customer’s period of ownership of the vehicle.
**Please read our terms of business to see what is included in the guarantee.