Repair Guarantee

At ChipsAway, we pride ourselves on providing an outstanding service to our customers and want to ensure that you’re thrilled with the repairs completed by our local specialists. We’re therefore proud to offer a lifetime repair guarantee on the majority of our services**.

Benefits of our ChipsAway Lifetime Repair Guarantee

These are the fantastic benefits of our ChipsAway lifetime guarantee repair:

  1. It means you can trust us. We’re so confident in the high-quality standard of our work, that we’re prepared to rectify it if it’s not up to standards.
  2. It lasts for the entire lifetime of your ownership of the vehicle, so even if the paintwork degrades years after the original repair, we will still rectify it.

If you’re unhappy with the repair you’ve received, in the event of a claim you must produce a copy of the invoice from the original repair as proof of the work being carried out. Unfortunately, if you lose the copy of your invoice, no ChipsAway lifetime repair guarantee will be honoured.

The guarantee is non-transferable, and not valid once the car is sold - any refund or liability shall be limited to the maximum of the value indicated on the repair Invoice.

How to Make a Claim

You can take the following steps if you are not happy with your repair:

  1. Contact the franchisee who completed the original repair
  2. The specialist will then come out to take a look at the repair, and will put it right
  3. If you’re still not happy with the repair once the specialist has come to rectify it, please contact our Head Office Customer Support Team who will be able to provide further assistance.

No ChipsAway lifetime guarantee repair can be offered against damage or deterioration to the finish made in the following ways:

  • By any corrosion or rust (whether or not it was evident before the repair was carried out;
  • Failure of the surface to which the repair is applied (i.e. as the result of a previous aftermarket repair);
  • Further accident or impact (including but not limited to stone chipping);
  • Inappropriate aftercare, contrary to instructions supplied upon completion of the

Repair(s), including but not limited to washing the vehicle within three days of

completion of work, the use of corrosive cleaning agents, i.e. acidic alloy wheel

cleansers.

  • Improvements are not covered by any guarantee.

Alloy Wheel Repair Guarantee

Due to the nature of the area, as it is more prone to frequent damage, Alloy Wheel repairs are covered by a six-month guarantee (rather than lifetime ownership) unless otherwise stated, and are subject to the above exceptions.

If you have any further questions or queries on the lifetime repair guarantee once you have read through our terms of business, please email repairs@chipsaway.co.uk.

And if you would like to request a free estimate with ChipsAway, please click here.  

*Our guarantee is valid during the customers period of ownership on the vehicle.
**Please read our terms of business to see what is included in the guarantee.

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