As of today, 1st October 2015, the new Consumer Rights Act 2015 will come into force - consolidating and replacing numerous other Acts, to clarify the rules for consumers and businesses alike, regarding the sale and purchase of goods and services.
Most crucially, in relation to the purchase of cars, this now means that if a product is found to be faulty within the first 30 days of ownership, the consumer is able to ask for a full refund instead of the previous rule, whereby retailers only had to repair or replace the faulty part.
Essentially, a consumer is entitled to the following:
- If the product is faulty, then you can get a full refund up to 30 days from purchase
- If the product is faulty and cannot be repaired or replaced, then you are entitled to a refund up to the full value of the product, if within six months from date of purchase. In this case, the use of the vehicle by the owner, over the course of the six months, would be taken into account when determining the refund value.
Tim Harris, CEO of leading automotive repair specialist ChipsAway, comments, "Giving people the right to a refund or repair/replacement is obviously great news for any consumers who are unhappy with their purchase, and only fair especially in the case of buying a used car where things have the potential to be slightly more uncertain. This provides a nice safety net and helps to protect motorists and consumers, which is fantastic."
This new Act covers a whole range of products and services and if you'd like to find out more, you can read all about the new legislation here.