ChipsAway Repair Terms and Conditions
ChipsAway Terms of Business.
Definitions:
"ChipsAway" refers to the ChipsAway trading company as
shown on the face of the customer invoice/satisfaction note.
Estimates, Bookings and Repair Location
The Estimate prepared by ChipsAway is an offer to conduct
repairs to the damage indicated at the price stated. The customer's
agreement however stated to proceed with repairs constitutes
acceptance of that offer and forms a binding legal contract
incorporating these Terms of Business. The Estimate is valid for a
period of 30 days.
If for any reason, including but not limited to inclement
weather, ChipsAway is unable to carry out the repair or collection
at the time date or location indicated on the Estimate, any and all
liability incurred by ChipsAway as a result shall be discharged by
ChipsAway making an offer to conduct the repair at the Estimate
price at an alternative time date or location convenient to both
parties, whether or not such time date and location is identified
or such offer is accepted.
Repairs may be completed at a location agreed with the
customer, or at ChipsAway's nominated location. ChipsAway has
absolute discretion to decide on the location for the repair. This
decision may be changed, including on the date of the booked
repair, as variable factors including but not limited to weather
and available light affect the decision. If ChipsAway decide that
the repair should be completed at a location other than that
originally envisaged, the customer authorises ChipsAway to remove
the vehicle to such an appropriate location. Removal and return of
the vehicle in these circumstances will be a service provided by
ChipsAway at no further charge.
Carrying Out the Repairs
ChipsAway undertakes to carry out the repairs indicated on the
Estimate. If it becomes clear during the work that, in the opinion
of the repairer, further work is necessary to properly complete the
repairs outlined on the Estimate, the customer's authorisation and
agreement will be obtained before any further work is undertaken
that would increase the price shown on the Estimate. If such
authorisation is not forthcoming, ChipsAway reserves the right not
to continue with the repairs that require the further work. In
these circumstances the full Estimate price remains payable by the
customer. Further work that does not increase the Estimate price
may be proceeded with without the requirement for customer
authorisation.
No repair will be identical to an automotive factory
finish, which is machine-sprayed to tolerances beyond human
capability. Hence no repair will ever be 'as good as new'.
ChipsAway discharges its obligations under any repair agreement by
providing a good quality, hand-completed aftermarket repair.
In normal circumstances, such a repair is unlikely to be
detected by a casual examination of the vehicle by an untrained
observer unaware of the previous damage location.
The ChipsAway repair system includes elements (including
but not limited to factory paint reproduction recipe database) that
are provided by third parties. Finish (including but not limited to
colour) match may be approximate only when limitations of such
third party supplied elements prevent a more precise finish match.
In any such case, provision by ChipsAway of an approximate finish
match will be considered supply of a good quality repair.
It is the absolute responsibility of the customer to
advise ChipsAway of any non-original finish areas on the vehicle.
In case of incompatibility with a non-original finish (whether or
not notified by the customer) ChipsAway has the right to void this
contract - in these circumstances, ChipsAway will not be obliged to
complete or rectify any repair and the customer will not be obliged
to make payment. Liability for mutual contractual mistake under
this agreement rests with the customer.
Extent of Guarantee
This is a formulation and application guarantee: that the finish
will not degrade due to the paint being improperly mixed or applied
by ChipsAway.
No guarantee of any sort is offered against damage to the
finish by any corrosion or rust (whether or not evident before the
repair was carried out) by failure of the surface to which the
repair is applied (including but not limited to failure of a
previous aftermarket paintwork repair), further accident or impact
(including but not limited to stone chipping) or by inappropriate
aftercare once the vehicle has been returned to the customer.
Aftercare instructions will be supplied by ChipsAway with the
customer invoice.
Chip repairs, 'touch-ins' and any other repairs identified
as such to the customer by ChipsAway will be on an 'improve only'
basis, and no representation is made and no guarantee offered that
such a repair will be in any way undetectable against the original
finish. Repairs may be identified as an "attempt to improve only"
in which case ChipsAway do not guarantee any improvement. Claims
under the ChipsAway guarantee are settled by free rectification or
(at ChipsAway's discretion) a refund equal to the portion of the
invoice price representing the unsatisfactory repair. Any refund or
liability shall be limited to a maximum of the amount quoted upon
the estimate or invoice. ChipsAway will not be liable for any
consequential loss incurred as the result of a repair. It is
incumbent on the customer to keep a receipt as proof of work
carried out. Any claim made without a receipt shall be at
ChipsAways discretion.
The guarantee is not transferable.
Payment
Unless other arrangements have been agreed beforehand,
payment in full is due on completion of the repair and shall be by
cheque, cash, and credit or debit card (subject to the card
processing fee in force at the time of payment). We regret we are
unable to process payment by American Express.
ChipsAway is entitled to exercise a lien over the repaired
vehicle until satisfactory payment is made by the customer, which
in the case of payment by cheque shall be deemed to have taken
place when a cheque has cleared the banking process.
Guarantee
ChipsAway guarantee repairs to the owner of the vehicle for whom
the work has been carried out whilst ownership of the vehicle is
retained by that person. This is a formulation and application
guarantee: that the finish will not degrade due to the paint being
improperly mixed or applied by ChipsAway.
The Estimate given to the customer for the work and the invoice
for the work must be retained by the customer and produced in the
event of a claim on the guarantee. It is a condition
precedent to the customer being able to claim on the guarantee that
such paperwork is produced to ChipsAway. The customer's
statutory rights are not affected by this.
No guarantee of any sort is offered against damage to the finish
by any corrosion or rust (whether or not evident before the repair
was carried out) by failure of the surface to which the repair is
applied (including but not limited to failure of a previous
aftermarket paintwork repair), further accident or impact
(including but not limited to stone chipping) or by inappropriate
aftercare once the vehicle has been returned to the customer.
Aftercare instructions will be supplied by ChipsAway with the
customer invoice.
Chip repairs, 'touch-ins' and any other repairs identified as
such to the customer by ChipsAway will be on an 'improve only'
basis (i.e. that we will do our best to improve the look of the
vehicle), and no representation is made and no guarantee offered
that such a repair will be in any way undetectable against the
original finish. Repairs may be identified as an "attempt to
improve only" in which case ChipsAway do not guarantee any
improvement. Claims under the ChipsAway guarantee are settled by
free rectification or (at ChipsAway's discretion) a refund equal to
the portion of the invoice price representing the unsatisfactory
repair. Any refund or liability shall be limited to a maximum of
the amount quoted upon the estimate or invoice. ChipsAway will not
be liable for any consequential loss incurred as the result of a
repair. It is incumbent on the customer to keep a receipt as proof
of work carried out. Any guarantee claim made without a receipt
shall be at ChipsAways discretion.
This guarantee is not transferable.
After Care Instructions
A minimum of 3 DAYS must be left before any
contact with the repair - during this period even testing the feel
of the repair by hand might damage the finish. The vehicle must
therefore not be washed or polished during this period.
From this Period if the vehicle requires
cleaning, it should be with a soft sponge and clean water with mild
vehicle cleansing shampoo only. You must not apply any Polishes,
waxes or sealants for UPTO 30 DAYS AFTER the repair process.
AFTER 30 DAYS, the repair will be fully set, and
should be looked after in accordance with your vehicle handbook
care guidelines.
The paint used is ChipsAway's proprietary paint system, and not
the original paint used by the vehicle manufacturer. This means
that harsh chemicals and processes that degrade a vehicle's finish
(for example, cleaning with harsh bristles or automatic car washes,
or using abrasive polishes or cutting compounds) will degrade the
repair area at a different rate to the original finish on the
vehicle. Damage to the finish in these circumstances is not covered
by your guarantee.